We welcome your feedback whether it’s a compliment, suggestion or a complaint. If you’re ever unhappy about something we’ve done – or perhaps not done – please give us the opportunity to put things right.

Contact us

• Over the phone – 08 9721 1055 – this is the fastest way to provide feedback and resolve any concerns
• In person – at our office, at Unit 2, 78 Blair Street BUNBURY WA 6230
• Post – to PO Box 266, BUNBURY WA 6231
• Fax – 08 9721 1033
• Email – info@pataneaccounting.au

How long does it take?

Where possible, we’ll resolve your complaint on the spot. However, depending on the nature of the issue, this may take up to 5 business days. So if we need some additional time, we’ll let you know.

What if I’m not satisfied?

If you feel we haven’t fairly resolved your concern, there are several industry bodies that can help including CPA and the Tax Agent’s Board.

For unresolved complaints please contact the:

Financial Ombudsman Service
GPO Box 3 Melbourne VIC 3001
Phone: 1300 78 08 08
Fax: 03 9613 6399
Email: info@fos.org.au
Website: www.fos.org.au